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India’s Consumer Protection Rules: What Foreign E-Commerce Entities Need to be Cognizant Of
The recent difference of opinions between the Government and Twitter brings to fore the increasing scrutiny that foreign digital/e-commerce players are facing from multiple regulatory check-points in India, a trend which is mirroring the global current in that direction. Significant compliance parameters for entities in digital space is consumer protection laws. Recently, the Government of India (GOI) has been aggressively enforcing consumer protection laws against e-commerce players. 148 notices been issued to them in the last three months for disclosing ‘country of origin’ on the websites. However, an interesting point to examine is how consumer protection laws of India extend to foreign digital/ e-commerce players, especially those who otherwise have no physical presence in the country. The Consumer Protection Act, 2019 (CPA) has been enacted with the aim of safeguarding the interests of consumers in India against unlawful business activities and unfair trade...
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